Mobile Technology Greatly Improves Patient Services in Hospitals According to Survey

Black Book Research surveyed how much hospitals and physicians use mobile technology. The results revealed that 90% of the hospitals and 94% of physician that participated in the survey have utilized mobile technology and feel that it is beneficial in providing better patient services.

Approximately 770 hospital-based mobile technology consumers and 1,279 physician practices took part in the survey from the Q4 of 2017 and Q1 of 2018. The survey revealed that 96% of hospitals are planning to invest this 2018 on new clinical communications systems or have already acquired one. 83% of physician practices and 85% of the hospitals have improved the communications of their care teams and patients using a safe communications platform.

Many hospitals and physician practices choose a secure text messaging platform for communication because of its handiness, safety and capability to help boost productivity. Using encrypted email is likewise adopted by 77% of physician practices and 98% of hospitals. In addition, intrusion detection solutions are integrated to identify breaches immediately.

Secure text messaging solutions have been particularly designed for the healthcare industry by a lot of providers. These were made with the required safety measures in mind ensuring that they satisfy the HIPAA requirement to communicate PHI securely. Nearly all employees understand how to use texting and if granted access it makes correspondence very fast and simple.

However 63% of survey participants have continuing difficulties with adopting general mobile technology. Around 30% of surveyed participants have concerns that the encrypted SMS or email systems are not 100% safe, considering that they have frequently received communications from doubtful sources with their personally identifiable information (PII) such as name and birth date.

The survey likewise talked about the cybersecurity and privacy software solutions which are reputable among companies. TigerText is known as a leading provider of secure text messaging services in the healthcare market. Other recommended vendors were Spok, Imprivata, Vocera and Doc Halo. Hospitals and inpatient institutions list Spok as the best. Cerner and Qlik likewise got high ratings. Physician organizations ranked Doc Halo highly compared to other secure communications platforms. Other choices were Perfect Serve, Telemediq, OnPage, Patient Safe Solutions and Voalte.

Doug Brown, Black Book Market Research President mentioned that the healthcare market stakeholders are searching for technologies that use complete real-time data and web connectivity to increase the value of patient care services and productivity.