HIPAA Topic:
Complaints to the Health Care Provider
1.
How do health care providers handle complaints made to them regarding their use and disclosure of protected health information?
2.
When health care providers receive a complaint, what are our duties with respect to it?
3.
Are health care providers required to designate a special person to contact for complaints?
4.
What documentation is required regarding the complaint process?
5.
How long must the complaint documentation be retained?
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